We are pleased to present the ninth report of the Service Excellence Cockpit. Once again, over 200 service organizations from numerous European countries took part in this year’s survey. Most participants come from the DACH region, but there are also more and more service centers from other European countries that are interested in the results of our report and therefore decide to participate in the survey.
This year, in addition to exciting insights and benchmarks, you will again find an excursus in the report. This year, the excursus focuses on the topic: Generating value with customer experience. Order the report 2022 at the price of CHF 1’000.- / Euro 900.-: Order Service Excellence Market Report 2022Download the Service Excellence Report 2022 - Management Summary