Service Excellence Cockpit helps you successfully navigating your Customer Management.

360° Service Excellence Eco-system provides you with all "ingredients" for the continuous improvement of your customer management.


Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.

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Market Report

Comprehensive report with consolidated service center market data.

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Together we define the right levers for the further development of your Service Excellence

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„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“
Johann-Josef Jossen,  SBB AG
"The market report is very inspiring, especially the excursus on the "strategic management KPIs in customer service", and I would like to give a big compliment from my side. This contributes to the fact that customer centricity is becoming more and more important in our company."
Gert-Michael Hoffmann,  SV Sparkassen Versicherung
“Service Excellence Cockpit enables us to determine a benchmark in a simple way and thus supports us in taking the right decisions for the further development of the service centre.”
Sascha Kretz,  Helvetia Insurance

The Cockpit explained in 2 minutes! Watch this video:

We give you an effective tool to plan and control your service center.

Added Value and Uses

Your key to success – Service Excellence Cockpit!