Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.
The constant benchmarking with other service service centers assures that we do not miss trends in the market. For this purpose the Service Excellence Cockpit is suited very well as our indicator.”Johann-Josef Jossen, Leiter SBB Contact Center, SBB AG
"I never thought that I could acquire so much useful knowledge in 6 training days, in the Service Excellence Professional practical course."Tendak Topbhutsang, Group Mutuel
“Service Excellence Cockpit enables us to determine a bench-mark in a simple way and thus supports us in taking the right decisions for the further development of the service centre.”Sascha Kretz, Helvetia Insurance