Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.
„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“Johann-Josef Jossen, SBB AG
"The market report is very inspiring, especially the excursus on the "strategic management KPIs in customer service", and I would like to give a big compliment from my side. This contributes to the fact that customer centricity is becoming more and more important in our company."Gert-Michael Hoffmann, SV Sparkassen Versicherung
“Service Excellence Cockpit enables us to determine a benchmark in a simple way and thus supports us in taking the right decisions for the further development of the service centre.”Sascha Kretz, Helvetia Insurance