Service Excellence Cockpit helps you successfully navigating your Customer Management.

360° Service Excellence Eco-system provides you with all "ingredients" for the continuous improvement of your customer management.


Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.

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Market Report

Comprehensive report with consolidated service center market data.

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Together we define the right levers for the further development of your Service Excellence

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The constant benchmarking with other service service centers assures that we do not miss trends in the market. For this purpose the Service Excellence Cockpit is suited very well as our indicator.”
Johann-Josef Jossen,  Leiter SBB Contact Center,  SBB AG
"I never thought that I could acquire so much useful knowledge in 6 training days, in the Service Excellence Professional practical course."
Tendak Topbhutsang,  Group Mutuel
“Service Excellence Cockpit enables us to determine a bench-mark in a simple way and thus supports us in taking the right decisions for the further development of the service centre.”
Sascha Kretz,  Helvetia Insurance

The Cockpit explained in 2 minutes! Watch this video:

We give you an effective tool to plan and control your service center.

Added Value and Uses

Your key to success – Service Excellence Cockpit!