The comprehensive Benchmark solution for your customer management

Measure and compare your customer service and find out where to improve

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Benchmarking

Service Excellence Cockpit is the online benchmarking solution to capture and display a 360° KPI-set for customer service

Join us , it's worth it!

With more than 200 attendees, you can become a part of the biggest benchmarking database for customer management!

Survey

Information about the survey and about the usage of the cockpit.

„On one side the cockpit allwed us to confirm your decisions taken, on the oder side it is a valuable basis to discuss organisational topics with your management."

Daniel Hügli, Luzerner Kantonalbank

„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“

Johann-Josef Jossen, SBB AG

"Service excellence cockpit enables to watch beyond the borders oft he company and the industry. Particularly I like how the cockpit team responds to the needs of the users. We suggested adding the ratio number of contacts by number of clients. In the following release this KPI was built in, thanks a lot!“

Johannes Kroker, Entega Energie GmbH

The Cockpit explained in 2 minutes! Watch this video:

We give you an effective tool to plan and control your service center.

Added Value and Uses

News

Customer Experience – Trade-off between customer loyalty and increasing efficiency

The fact that the importance of customer satisfaction and loyalty is high on the management agenda is confirmed by the positive development of loyalty programmes. But in addition to the goal of improving customer experience, companies also have to ensure that customer service is handled as efficient as possible.

Service Excellence – Increased strategic importance of customer management

Companies are increasingly understanding the potential of a professional customer management and are obviously also willing to invest. The main reason for this trend is a desire to differentiate on the basis of excellent customer experiences.

A 10% increase of employee satisfaction results in a 3% increase of customer satisfaction!

Everybody is talking about digitalization an machine learning, but now we can prove that you cant ignore the human touch within customer management. Customer service is most succesfull if the employees are motivated!

Your key to success – Service Excellence Cockpit!

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