Service Excellence Cockpit helps you successfully navigating your Customer Management.

360° Service Excellence Eco-system provides you with all "ingredients" for the continuous improvement of your customer management.

Benchmarking

Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.

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Market Report

Comprehensive report with consolidated service center market data.

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Consulting

Together we define the right levers for the further development of your Service Excellence

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„On one side the cockpit allwed us to confirm your decisions taken, on the oder side it is a valuable basis to discuss organisational topics with your management."
Daniel Hügli,  Luzerner Kantonalbank
„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“
Johann-Josef Jossen,  SBB AG
"Service excellence cockpit enables to watch beyond the borders oft he company and the industry. Particularly I like how the cockpit team responds to the needs of the users. We suggested adding the ratio number of contacts by number of clients. In the following release this KPI was built in, thanks a lot!“
Johannes Kroker,  Entega Energie GmbH

The Cockpit explained in 2 minutes! Watch this video:

We give you an effective tool to plan and control your service center.

Added Value and Uses

Your key to success – Service Excellence Cockpit!