Service Excellence Cockpit helps you successfully navigating your Customer Management.

360° Service Excellence Eco-system provides you with all "ingredients" for the continuous improvement of your customer management.

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Benchmarking

Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.

Market Report

Comprehensive report with consolidated service center market data.

Consulting

Together we define the right levers for the further development of your Service Excellence

„On one side the cockpit allwed us to confirm your decisions taken, on the oder side it is a valuable basis to discuss organisational topics with your management."

Daniel Hügli, Luzerner Kantonalbank

„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“

Johann-Josef Jossen, SBB AG

"Service excellence cockpit enables to watch beyond the borders oft he company and the industry. Particularly I like how the cockpit team responds to the needs of the users. We suggested adding the ratio number of contacts by number of clients. In the following release this KPI was built in, thanks a lot!“

Johannes Kroker, Entega Energie GmbH

The Cockpit explained in 2 minutes! Watch this video:

We give you an effective tool to plan and control your service center.

Added Value and Uses

News

Customer Experience – Trade-off between customer loyalty and increasing efficiency

The fact that the importance of customer satisfaction and loyalty is high on the management agenda is confirmed by the positive development of loyalty programmes. But in addition to the goal of improving customer experience, companies also have to ensure that customer service is handled as efficient as possible.

Service Excellence – Increased strategic importance of customer management

Companies are increasingly understanding the potential of a professional customer management and are obviously also willing to invest. The main reason for this trend is a desire to differentiate on the basis of excellent customer experiences.

A 10% increase of employee satisfaction results in a 3% increase of customer satisfaction!

Everybody is talking about digitalization an machine learning, but now we can prove that you cant ignore the human touch within customer management. Customer service is most succesfull if the employees are motivated!

Your key to success – Service Excellence Cockpit!

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