Service Excellence Cockpit helps you successfully navigating your Customer Management.

360° Service Excellence Eco-system provides you with all "ingredients" for the continuous improvement of your customer management.

Added value Register now

Benchmarking

Benchmarking is the motor for change. It supports you to identify potential for improvement and fields of action.

Market Report

Comprehensive report with consolidated service center market data.

Consulting

Together we define the right levers for the further development of your Service Excellence

„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“

Johann-Josef Jossen, SBB AG

"The market report is very inspiring, especially the excursus on the "strategic management KPIs in customer service", and I would like to give a big compliment from my side. This contributes to the fact that customer centricity is becoming more and more important in our company."

Gert-Michael Hoffmann, SV Sparkassen Versicherung

“Service Excellence Cockpit enables us to determine a benchmark in a simple way and thus supports us in taking the right decisions for the further development of the service centre.”

Sascha Kretz, Helvetia Insurance

The Cockpit explained in 2 minutes! Watch this video:

We give you an effective tool to plan and control your service center.

Added Value and Uses

News

The Service Excellence Report 2021 - management summary

We are pleased to present the eighth report of the Service Excellence Cockpit. Once again, over 200 service organizations from numerous European countries took part in this year’s survey. Most participants come from the DACH region, but there are also more and more service centers from other European countries that are interested in the results of our report and therefore decide to participate in the survey. This is not least due to the still missing, generally accepted and established benchmarks or KPIs.

Customer Experience – Trade-off between customer loyalty and increasing efficiency

The fact that the importance of customer satisfaction and loyalty is high on the management agenda is confirmed by the positive development of loyalty programmes. But in addition to the goal of improving customer experience, companies also have to ensure that customer service is handled as efficient as possible.

Service Excellence – Increased strategic importance of customer management

Companies are increasingly understanding the potential of a professional customer management and are obviously also willing to invest. The main reason for this trend is a desire to differentiate on the basis of excellent customer experiences.

Your key to success – Service Excellence Cockpit!

Register for free