Our products

Participation in survey


Free of charge

Already by participating in the survey you benefit a lot, as you get:

a check of if your current set of KPI0s is complete (based on the Norm ISO 18295 1&2

your personal report with the KPIs of your service center

first feedback as to the state of your service operation

the management summary of the market report

the possibility to upgrade to the online cockpit anytime

Online Cockpit *



Service Excellence Cockpit with meaningful KPIs for managing your service center:

online benchmarking with your competitors with various filters (industry, business activity, number of contacts, size, ..)

timeline developments

export functionality

input and insight for your improvement process

Market Report

CHF / EUR1'000.- / 900.-

Comprehensive report with consolidate service center market data, including focus topics and expert views.

Consulting packages *

Please enquire for price

Selected consultants present your results based on individual in depth analysis of your KPIs

Company licence *

Please enquire for price

In addition to the online cockpit functionality a company master user can benchmark the company accounts and has a company peer group to do internal company benchmarking

* Participation in survey required, market report included