CHF0.-
Free of charge
Already by participating in the survey you benefit a lot, as you get:
a check of if your current set of KPI0s is complete (based on the Norm ISO 18295 1&2
your personal report with the KPIs of your service center
first feedback as to the state of your service operation
the management summary of the market report
the possibility to upgrade to the online cockpit anytime
CHF3'500.-
EUR3'000.-
Service Excellence Cockpit with meaningful KPIs for managing your service center:
online benchmarking with your competitors with various filters (industry, business activity, number of contacts, size, ..)
timeline developments
export functionality
input and insight for your improvement process
CHF / EUR1'000.- / 900.-
Comprehensive report with consolidate service center market data, including focus topics and expert views.
Please enquire for price
Selected consultants present your results based on individual in depth analysis of your KPIs
Please enquire for price
In addition to the online cockpit functionality a company master user can benchmark the company accounts and has a company peer group to do internal company benchmarking
* Participation in survey required, market report included