Testimonials

"The market report is very inspiring, especially the excursus on the "strategic management KPIs in customer service", and I would like to give a big compliment from my side. This contributes to the fact that customer centricity is becoming more and more important in our company."
Gert-Michael Hoffmann,  SV Sparkassen Versicherung
„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“
Johann-Josef Jossen,  SBB AG
„On one side the cockpit allwed us to confirm your decisions taken, on the oder side it is a valuable basis to discuss organisational topics with your management."
Daniel Hügli,  Luzerner Kantonalbank
“Service Excellence Cockpit enables us to determine a benchmark in a simple way and thus supports us in taking the right decisions for the further development of the service centre.”
Sascha Kretz,  Helvetia Insurance
„The Cockpit provides valuable input for the development of our new service strategy. Our Management highly values the objectiveness of the information“.
Francesco Canzano,  Enpuls AG
„The cockpit greatly supported me to prepare and illustrate important principles for the management board fact based and coherent.“
Raphael Raetzo,  Raiffeisen Schweiz
"Service excellence cockpit enables to watch beyond the borders oft he company and the industry. Particularly I like how the cockpit team responds to the needs of the users. We suggested adding the ratio number of contacts by number of clients. In the following release this KPI was built in, thanks a lot!“
Johannes Kroker,  Entega Energie GmbH
„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“
Michael Markek,  Head of Operations,  Swisscard
„At the regular roundtables there is an interesting experience exchange with the user community an I get valuable input for further developing our contact centre.“
Mirjam Gosetti,  Leiterin Vertrieb und Kundenservice,  Touring Club der Schweiz (TCS)
„With the results of the cockpit we gained specific input for the continous improvment process within your company“.
Oliver Egli,  Ringier AG

Your key to success – Service Excellence Cockpit!