Testimonials

„Even the time for completing the survey was well spent. We instantly got the well structured highlights for the management of our service center“.
Christoph Grisiger,  Helvetia Insurance
„On one side the cockpit allwed us to confirm your decisions taken, on the oder side it is a valuable basis to discuss organisational topics with your management."
Daniel Hügli,  Luzerner Kantonalbank
„The Cockpit provides valuable input for the development of our new service strategy. Our Management highly values the objectiveness of the information“.
Francesco Canzano,  Enpuls AG
„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“
Johann-Josef Jossen,  SBB AG
"Service excellence cockpit enables to watch beyond the borders oft he company and the industry. Particularly I like how the cockpit team responds to the needs of the users. We suggested adding the ratio number of contacts by number of clients. In the following release this KPI was built in, thanks a lot!“
Johannes Kroker,  Entega Energie GmbH
„Thanks to the elaborate KPI’s and the pleasantly organised networking with other participants, we can continuously identify areas for improvements.“
Michael Markek,  Head of Operations,  Swisscard
„At the regular roundtables there is an interesting experience exchange with the user community an I get valuable input for further developing our contact centre.“
Mirjam Gosetti,  Leiterin Vertrieb und Kundenservice,  Touring Club der Schweiz (TCS)
„With the results of the cockpit we gained specific input for the continous improvment process within your company“.
Oliver Egli,  Ringier AG
„The cockpit greatly supported me to prepare and illustrate important principles for the management board fact based and coherent.“
Raphael Raetzo,  Billag AG
„Even completing the survey was valuable and well spent time. It helped me to develop an new set of KPI’s for our management.“
Serina Züricher,  Leiterin Service Desk,  IT Kanton Bern

Your key to success – Service Excellence Cockpit!