The digital Service Center

Digitalisation is currently on everyone’s lips and does not stop at the service centers. In this context, the ‘Doomsday scenarios’ are also prophesied in the media. Headings such as ‘The call center agent has had his day’ or ‘Call center: Do we just have to talk with robots?’ are not a rarity.

Ask yourself the following questions:

– Waht communication channels are being deployed?
– Is Social Media still relevant?
– Are online channels more efficient?
– Are Bots and AI already used in a productive environment?

Find the answers in our excursus - The digital Service Center 2017